And they claim they spend millions on customer satisfaction? Please. So far I've felt like bashing my head against the wall after just three sentences from Comcast tech support. I'm usually empathetic when talking with technical support as I used to do the same job myself, but there's empathy and then there's people trying to intentionally annoy. My experience with their customer service so far has been horrible. you hit it on the nail there, it looks like. Don't care about the static IPs personally as I don't host anything. $150/month is a ridiculous cost to put on a guaranteed 50/10 line. data caps? Is this a joke? In this day and age of services like Netflix and digital content distribution like Steam there's a place for data caps? I don't personally host anything, our company also has a separate hosting service. While I have no direct experience with the business side of Comcast business customer support, I noted that when we reported an issue yesterday at work, it took them over 6 hours to fix it at which point they might as well not have bothered. I was an ATT UVerse customer (standard, not business) before switching to Comcast Business about 4-5 years ago, but their max speed offering was only around 18Mbps down, and their "business class" service required the same craptastic 2Wire gateway and static IPs required 1-to-1 NAT through that gateway. I pay $150/month for 50/10 and five statics. Other than when I had a physical problem (short in the line from the pole to my house), I've always gotten the speeds that I pay for - in this case 50Mbps down, 10Mbps up.
In fact, they don't even measure usage for business accounts. Comcast even provides reverse dns for my five static IPs. No blocked ports, I host my own server and do my own email, web hosting, etc. I can usually get directly to someone clued on the phone, who doesn't make me jump through hoops or silly scripts to debug a problem they realize I've already done everything possible on my end already before calling (spent years working for ISPs).
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